Nigeria’s Aviation Minister, Hadi Sirika has ordered all airlines operating in the country to refund passengers their fares whenever there are delays of up to two hours.
Mr. Sirika made this known on Thursday during his weekly briefing in Abuja.
“On domestic flights, delay beyond one hour, a carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.’”
“Delay for two hours, and beyond, the carrier shall reimburse passengers the full volume of their tickets.”
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”
The Federal Government seeks to, by these minor orders, improve passenger travel experience.